Terms and Conditions

Nate’s Detailing Terms and Conditions of Service: 

This Agreement for services is entered into between (client) and Nate’s Detailing.

The above-mentioned parties hereby agree to the following terms: 

NOTE: READ ENTIRE DOCUMENT BEFORE BOOKING AN APPOINTMENT!!

Saturday Appointment Policy:

Saturday Appointments are reserved for services with a total added value of at least $120 and we are only available at 8am, 8:30am or 9am as we are open only half the day. Other times might not be approved or may incur additional costs.

Preparation Prior to the Appointment Policy:

Prior to our arrival we request that all personal property be removed from your vehicle. Please remove all your personal property from the interior, including cargo area, under seats, center console, glove box and any other compartment where you would like us to clean. The compartments containing personal belongings will not be cleaned and/or emptied by our detail team. We do not clean or open the spare tire compartment of vehicles unless we have been notified by you and you have removed the spare tire, tools, and other items from this compartment.

Personal Property Policy:

We request before the scheduled service appointment that all personal property be removed from your vehicle. Nate’s Detailing is not liable for the loss or damage of articles/belongings left in vehicle. 

Work Order & Vehicle Condition Report Policy:

Upon arrival and after finishing the service we would just need a few minutes of your time so that we could go over on what is covered in the service and get your signature on the work order as well as to give you the condition report of how we found your vehicle before our service.

Service Price Change policy:

Most of the vehicles we service pay the advertised price, but all vehicles are subject to inspection prior to starting the service; we do this to identify areas that may need work that is not covered by the advertised price. We have an optional fee for dog hair removal, heavily soiled carpet, heavy soiled exterior, muddy exterior, heavy sandy interior and/or exterior, very dirty interior and dark colored vehicles.

Service Time Policy:

Our service times are only an estimate, each vehicle is different and may require more or less time to fulfill the service.

Contractor Policy:

We reserve the right to use any independent contractor to undertake the service we are providing; we may need to change the detailer at short notice without penalty.

Securing Booking Policy:

We reserve the right to take debit or credit card details, or we would send out an electronic invoice through squareup.com to secure the booking.

Inclement Weather Cancellation Policy:

We can never exactly predict what the weather will be like; please remember every scheduled service appointment is weather permitting. If the weather is inclement during scheduled appointment, we will automatically reschedule your service for the next available appointment slot at no extra cost.

Onsite Service Policy:

We are able to bring our services to you as this is our goal, but we request that you have a site such as your home or office and that you have permission to do our services at, we cannot work on vehicles parked on the streets as this is illegal in some cities and the safety of our team could be compromised.

Online Same Day Booking Policy:

We would gladly accept same day appointments through our online booking system if the appointment is made at least 1 hour before the available appointment slot and before 12. If no confirmation email or phone call is received, please give us a call to make sure we have approved your same day appointment booking.

Online Booking / Reservation Policy:

Making a reservation for a service on Nate’s Detailing Online Booking System does not guarantee that a specified time or date will be reserved or booked unless payment has been made or received. Nate’s Detailing reserve the right to approve a booked date or time; There might be a slice chance that an appointment has been booked offline booking system does not reflect it therefore, we will send you a confirmation email or call you to approve your reservation. We reserve the right to alter or move a booking with staffing levels and/or weather conditions and /or machinery or equipment failure.

Offline Booking / Reservation Policy:

If you wish to make an offline reservation / booking for a service or to make a payment other than an online payment, please give us a call, send us an email at email: natesdetailing@gmail.com or phone: (770) 680-1121.

24-Hour Appointment Cancellation / Rescheduling Policy:

Nate’s Detailing has a 24-hour cancellation policy / rescheduling policy. If for any reason you are unable to hold your appointment, Nate’s Detailing requires a 24-houcancellation / rescheduling notice. Failure to provide 24-hour advance notice of cancellation will result in a minimum charge of $40 or 25% of the service cost, whichever is higher. This also applies to same day appointments that are cancelled. A 24-hour cancellation / rescheduling notice is required because we not only lose your business but the potential customers who could have booked an appointment during your appointment slot. 

Wait Time Policy:

Nate’s Detailing cannot wait more than 15 minutes after we have arrived for the service, failure to be present at the time and location of the ordered service will result in minimum charge of $40 or 25% of the service cost whichever is higher.

48-Hour Refund Policy:

If you have booked online and prepaid the service and for any reason you are unable to hold your appointment, we would gladly give you a refund based on our financial & coprocessor service providers policies within 48 hours of the original time of purchase or booking. After 48 hours from the original time of purchase we won’t be able to give you a refund and we will only give you service credit. There is no expiration for this credit, and you can use it for any of our services. If we agree to give you a refund after the expiry time (48hrs), it will result in a minimum charge of $40 or 25% of the service cost, whichever is higher. Please be aware that the amount you paid includes transaction fees (shown below) that will be deducted from the original payment and are NOT REFUNDABLE under any circumstances. Not agreeing to reschedule an appointment after there was inclement weather on your scheduled day after the 48hr period will mean that you are cancelling the appointment and not us, as we have offered an alternative option. For this reason, we must assume all fees mentioned above and below in the case we agree to give you a refund.

Square Refund Policy:

A fee of 2.9% + 30 Cents will be deducted from the total you paid if you paid with Square.

Changes to these Policies:

Nate’s Detailing has the discretion to update this privacy policies at any time. When we do, we will post a notification on the main page of our Site, revise the updated at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about these policies. You acknowledge and agree that it is your responsibility to review these policies periodically and become aware of modifications.

Your acceptance of these terms:

By booking online and offline, purchasing, or requesting our service in person or by phone you signify your acceptance of these policies. If you do not agree to these policies, do not book online or offline, purchase or make an appointment in person or by phone. Your continued use of our site following the posting of changes to these policies will be deemed your acceptance of those changes.

Release of Liability

This Agreement for services is entered into between (client) and Nate’s Detailing.

From here on client will be referred as “I”

The above-mentioned parties hereby agree to the following terms:

Damages to Vehicle:

I hereby agree that Nate’s Detailing shall not be held liable for any mechanical condition or pre-existing conditions such as dents, scratches & any other pre-existing damage to the vehicle’s interior &/or exterior nor for the loss or damage of articles/belongings left in vehicle due to, a case of fire, theft, accident, service provided or any other cause being out of Nate’s Detailing control. It is your responsibility to point out items that are fragile or no longer functional in many cases the damage is not noticeable due to the state of vehicle prior to detailing. I agree that I am responsible to go over my vehicle with a Nate’s Detailing affiliate, member, staff, or representative before they leave the prerelease Nate’s Detailing from any liability pertaining to my vehicle or belongings after they have turned in the keys and/or left the premises or if I cannot be present after completion. I agree that Nate’s Detailing will not accept any liability for any loss or damage to any personal property contained inside of the vehicle or to the location of service. I understand that my vehicle will be cleaned at my own risk, and it must be able to withstand normal cleaning products and that any damage claims as a result of cleaning will be limited to the cost of the service and I will have to present at least 2 diagnostics and/or price estimates to prove it was caused by Nate’s Detailing.

Engine Cleaning:

I hereby agree that Nate’s Detailing shall not be held liable for any problem that may arise if I request Nate’s Detailing to clean or wipe down the engine &/or engine compartment.

Customer not Present When Service is Completed:

I release Nate’s Detailing from any liability pertaining to my vehicle if I cannot be present when the service is completed.

Leaving Keys when not Present:

I hereby agree and authorize Nate’s Detailing to leave the keys with a specified person, area of my vehicle, or location if I cannot be present upon completion of services. Nate’s Detailing shall not be held responsible for the vehicle if it gets stolen or for keys being locked in my vehicle as result of leaving them inside.

Wait Time after Completion:

I hereby agree that Nate’s Detailing cannot wait more than 15 minutes after I have been notified of completion of services. I also release Nate’s Detailing from any liability pertaining to my vehicle or belongings after they have turned in the keys or left the premises.

Vehicle Operation:

I hereby authorize Nate’s Detailing to operate the submitted vehicle for the purposes of delivery, service, accommodation for space, inspection or any other reasons deemed necessary at my risk.

Cleaning / Detailing Interior:

I hereby authorize Nate’s Detailing if my vehicle’s interior is being detailed or cleaned to use a chemical cleaning solution to clean the steering wheel, dash, console and panels., and to shampoo my seats and/or carpet using the extraction method/wet method in the submitted vehicle for the purposes of cleaning/detailing the interior at my own risk and I release Nate’s Detailing from any liability pertaining to my vehicle for anything that may arise as result of this or any interior service.

Washing / Detailing Exterior:

I hereby authorize Nate’s Detailing if my vehicle’s exterior is being detailed or wash to use a chemical cleaning solution to wash the exterior, tires and wheels., and to apply compound, polish or wax or a combination of these by hand or machine applied in the submitted vehicle for the purposes of cleaning/detailing the exterior at my own risk. I also release Nate’s Detailing from any liability pertaining to my vehicle for anything that may arise as result of this or any exterior service.

Vehicle’s Windshield & Windows:

I hereby authorize Nate’s Detailing to wash my vehicle’s exterior. I understand that during summer or winter seasons the changes in temperature might cause my windshield and/or windows to crack due to temperature changes when water is sprayed or applied. I release Nate’s Detailing from any liability pertaining to my vehicle’s windows and/or windshield for anything that may arise as result of this or any exterior service.

Vehicle Battery:

I hereby agree that Nate’s Detailing will have my doors opened to clean vehicle’s interior & could cause my battery to drain; I release them from any liability the battery may cause.

Ownership:

I hereby agree and certify that I am the registered owner of the vehicle submitted to Nate’s Detailing and/or have authority by the registered owner(s) to submit vehicle Nate’s Detailing for service.

Law:

I hereby agree and certify that any claim or equitable claim that may arise from participation in the above shall be resolved under the law. In the event of legal action is necessary, I agree to pay the attorney’s fees and court costs.

I HAVE FULLY READ THIS DOCUMENT “Nate’s Detailing Terms and Conditions of Service” AND FULLY UNDERSTAND THAT IT IS A REALEASE OF LIABILITY. I FURTUNDERSTAND THAT BY BOOKING ONLINE/OFFLINE, MAKING AN APPOINTMENT BY PHONE OR IN PERSON, I VOLUNTARILY SURRENDER AND DISCHARGE “AUTDETAIL FACTORY” AND ALL OF ITS AFFILATES, MEMBERS, STAFF, AND REPRESENTATIVES FROM ALL CLAIMS OR CAUSES OF ACTION AND AGREE TO VOLUNTARIUP OR WAVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST “AUTO DETAIL FACTORY” FOR PERSONAL INJURY OR PROPERTY DAMAGE

Contacting us:

If you have any questions about this Terms and Conditions of Service, the practices of this site, or your dealings with this site, please contact us at:

Nate’s Detailing (770) 680-1121 natesdetailing@gmail.com